Privacy Policy

At Taaze, we are committed to protecting the privacy and security of our customers. This Privacy Policy describes how we collect, use, and share your information when you use our website and services.

1. Information We Collect

To provide you with fresh meat and poultry, we collect the following:

Personal Identity: Name and contact details.
Delivery Data: Precise home/office address and landmark information.
Communication Data: Mobile number (required for order verification and rider coordination).
Technical Data: IP address and location settings to verify if you are within our Karachi service zones.

2. How We Use Your Information

By using the Services, you acknowledge that you have reviewed and understand our terms, and consent to the following practices:

Order Fulfillment: To process, cut, pack, and deliver your orders.
Customer Support: To respond to your questions or quality concerns.
Marketing & Transactional Messages: Through our online services, you may opt-in to receive emails, text messages, or WhatsApp notifications. These include order confirmations, “out for delivery” alerts, and promotional offers.

3. Sharing with Third Parties (Delivery Partners)

To get our products to your doorstep, we must share your name, contact number, and address with:

Our in-house delivery personnel.
Third-party last-mile delivery providers (e.g., local logistics partners). These parties are strictly prohibited from using your personal information for any purpose other than completing the delivery of your Taaze order.

4. Cash on Delivery (COD) & Financial Privacy

As Taaze operates exclusively on a Cash on Delivery (COD) basis:

We do not collect, store, or process credit card numbers, bank account details, or any other sensitive financial data on our servers.
Your financial privacy is maintained as no digital transaction occurs directly on our platform.

5. Additional Information on Text Messages

When you opt-in to any of our text message programs, you understand and consent that you will receive messages from an automated system. If you wish to withdraw your consent and unsubscribe, please email us at support@taaze.pk.

6. Confidentiality

Communications from Taaze may contain information which is confidential or privileged. If you are not the intended recipient:

Notify Taaze immediately by e-mail or telephone and delete the communication.
Refrain from storing, printing, copying, or disclosing any part of the communication.
Refrain from using the information for marketing or database purposes.

7. User Data Deletion

If you wish to request the deletion of your personal data from our records, please email support@taaze.pk. We will process your request in compliance with applicable data protection regulations and respond within 7 to 14 working days with a confirmation.

8. Contact Us

Please direct any questions, complaints, or comments related to our privacy practices to:

Email: support@taaze.pk